RESERVATION & CANCELLATION POLICY

 

CORES LIFE, S.L. – PAZO DE CORES / BOUTIQUE ACCOMMODATION

1. Property Owner and Scope

This Reservation & Cancellation Policy (the “Policy”) governs all accommodation bookings made through the website www.pazodecores.com (the “Website”) for the units operated by CORES LIFE, S.L. (“the Company”). By making a reservation, the guest fully accepts this Policy, which forms part of the Company’s General Terms and Conditions.

CORES LIFE, S.L., registered address: [Lugar de Cores, número 2, 15863 A Baña (A Coruña)], contact: [info@pazodecores.com / 661.178.001].

 

2. Reservation Process

2.1 Reservations may be made through the booking engine on the Website, by email, or through authorised channels.

2.2 Guests must provide real, complete and valid information (identity, contact details, dates, number of guests, payment details).

2.3 A reservation is considered confirmed when:

• the reservation form has been correctly completed,
• this Policy has been accepted, and
• the guest receives a written confirmation email.

2.4 The Company reserves the right to cancel bookings containing false, incomplete or fraudulent information, or which do not pass payment/security checks.

2.5 Guests are responsible for reviewing their reservation details and notifying the Company of any errors immediately.

2.6 Obvious pricing errors

In the event of a manifest or technical pricing error (e.g., clearly disproportionate rates), the Company may cancel the reservation, informing the guest and offering the option to rebook at the correct rate.

 

3. Rates, Taxes and Minimum Stay

3.1 All prices are shown in euros (€) and include applicable taxes, unless stated otherwise.

3.2 Rates vary depending on dates, season, demand, channel and promotions. The applicable rate is the one displayed at the time of booking.

3.3 A minimum number of nights may apply on certain dates.

3.4 Some offers or special rates may include specific conditions (non-refundable, minimum stay, etc.). These shall prevail over this Policy where applicable.

 

4. Payment Terms

4.1 A valid credit/debit card is required to guarantee the reservation.

4.2 Standard payment schedule:

• 50% of the total amount at the time of booking.
• 50% remaining balance 14 days before arrival.

4.3 Non-refundable rates and certain promotions may require 100% prepayment at the time of booking.

4.4 If the second payment cannot be processed (expired card, insufficient funds, bank rejection, etc.), the Company may:

• request an alternative payment method within a reasonable timeframe, and/or
• cancel the reservation, applying the applicable cancellation fees.

4.5 By providing payment details, the guest authorises the Company to charge:

• reservation payments,
• cancellation or no-show fees,
• damage costs,
• additional charges outlined in this Policy.

 

5. Security Deposit

5.1 A €150 pre-authorisation may be applied to the guest’s credit card as a security deposit to cover potential damages, losses, unauthorised use, or extraordinary cleaning.

5.2 The pre-authorisation is not an immediate charge and will be released within 48–72 hours after checkout, subject to inspection.

5.3 If damages exceed the deposit, the guest authorises the Company to charge the additional amount required for repair or replacement.

 

6. Cancellations, Modifications and No-Show

6.1 Standard (Flexible) Rate

• More than 30 days before arrival: full refund.
• 30 to 15 days before arrival: 50% penalty.
• 14 days or less before arrival: 100% penalty.
• No-show: 100% of the reservation amount.

6.2 Non-Refundable Rates

No refunds or modifications are permitted. 100% of the payment is retained.

6.3 Reservation Modifications

• Up to 30 days before arrival: free modifications (subject to availability and rate differences).
• 30–15 days before arrival: administrative fee of €50 plus any rate difference.
• Less than 15 days: modification considered a cancellation and rebooking.

6.4 No-Show

If the guest does not arrive on the scheduled date without prior notice, the reservation is forfeited and the Company may reallocate the accommodation the following day.

6.5 Early Departure

Early departure does not entitle the guest to a refund of unused nights, unless expressly agreed in writing.

 

7. Right of Withdrawal (EU Consumer Law)

Under applicable EU consumer law, the right of withdrawal does not apply to accommodation services for specific dates. Reservations are governed solely by this Policy.

 

8. House Rules

8.1 Check-In / Check-Out

• Check-in: from 14:00
• Check-out: until 11:00

8.2 Maximum Occupancy

The number of guests cannot exceed the limit stated in the booking. External visitors are not allowed without prior approval.

8.3 Adults

The accommodation is oriented towards adults. CORES LIFE, S.L. reserves the right to decline bookings that include guests under 18 years old, unless expressly authorised.

8.4 Pets

Pets are not allowed unless expressly authorised in writing.

8.5 Smoking

Smoking is strictly prohibited inside the accommodation units. A minimum fee of €80 may apply for special cleaning and deodorisation.

8.6 Behaviour

Parties, loud music or disruptive behaviour are prohibited. Serious breaches may result in immediate termination of the stay without refund.

 

9. Damages and Additional Charges

Indicative charges may include:

• Extraordinary cleaning: €80–€120
• Lost key/card: €50
• Unauthorised pet: €120 + cleaning
• Damages to furniture, equipment or textiles: charged according to repair or replacement cost.

 

10. Force Majeure / Impossibility of Service

If the Company is unable to provide the accommodation due to force majeure (extreme weather, structural damage, power outages, regulatory restrictions, etc.), it may:

• offer a change of dates, or
• refund all amounts paid.

No further compensation shall be owed.

 

11. Data Protection

Personal data are processed in accordance with the Website’s Privacy Policy and applicable data-protection legislation (GDPR).

 

12. Applicable Law and Jurisdiction

This Policy is governed by Spanish law and, where relevant, by Galician tourism regulations.
Unless consumer regulations mandate otherwise, any dispute shall be submitted to the Courts of the domicile of CORES LIFE, S.L.

The Company reserves the right to update or modify this Policy. The applicable version is the one published on the Website at the time of booking.